Patient Customer Service Online Training

In today's bustling healthcare landscape, mastering the art of patient-centric service isn't just beneficial—it's essential. Imagine a world where every interaction with your patients leaves them feeling valued, understood, and cared for. That's the world we're here to help you create. From navigating the intricate web of medical jargon to deftly handling even the most challenging of encounters, our comprehensive training equips you with the skills you need to excel in patient customer service.

Key Features:

• CPD Certified
• Free Certificate from Reed
• CIQ Approved
• Developed by Specialist
• Lifetime Access

• Patient Customer Service Online Training 2:12:45

  • 1: Module 01: Introduction to Patient Customer Service 08:29
  • 2: Module 02: Effective Patient Customer Service Training 08:25
  • 3: Module 03: Areas of Patient Customer Service 14:27
  • 4: Module 04: Customer Service Operative Skills 13:37
  • 5: Module 05: Organising Schedules 16:53
  • 6: Module 06: Medical Jargon and Terminology 18:45
  • 7: Module 07: Effective Filing Systems in Medical Offices 13:10
  • 8: Module 08: Patient Customer Service Soft Skills 10:07
  • 9: Module 09: What Customer Service Is to Different Medical Professionals 12:51
  • 10: Module 10: Handling Difficult Customers 15:01
  • 11: CPD Certificate - Free 01:00

Delve into the heart of effective communication and organisational prowess as you explore the nuances of patient interactions and the operational intricacies of medical offices. Learn to navigate schedules seamlessly, ensuring every patient receives the attention they deserve. Master the language of healthcare with confidence, and transform your filing systems into models of efficiency. But it doesn't stop there. Our training goes beyond the basics, honing in on the soft skills that set exceptional patient service apart, and tailoring insights to suit the diverse needs of medical professionals across the board. Welcome to a world where every patient encounter is not just a transaction but a meaningful interaction—an opportunity to make a real difference in someone's life.

Course Curriculum

• Module 01: Introduction to Patient Customer Service
• Module 02: Effective Patient Customer Service Training
• Module 03: Areas of Patient Customer Service
• Module 04: Customer Service Operative Skills
• Module 05: Organising Schedules
• Module 06: Medical Jargon and Terminology
• Module 07: Effective Filing Systems in Medical Offices
• Module 08: Patient Customer Service Soft Skills
• Module 09: What Customer Service Is to Different Medical Professionals
• Module 10: Handling Difficult Customers

Learning Outcomes:

• Understand patient service fundamentals for effective communication and interaction.
• Develop essential operative skills for providing exemplary patient service.
• Organize schedules efficiently to optimize patient care and satisfaction.
• Acquire medical terminology proficiency for clear and concise communication.
• Implement effective filing systems to streamline operations in medical offices.
• Cultivate soft skills for handling diverse patient needs and challenges adeptly.

• Healthcare professionals seeking to enhance patient service skills.
• Medical office staff aiming to improve customer service competencies.
• Individuals transitioning into healthcare roles requiring patient interaction.
• Students pursuing careers in healthcare administration or medical assistance.
• Professionals dedicated to delivering exceptional patient care experiences.

• Patient Service Coordinator
• Medical Receptionist
• Healthcare Administrator
• Customer Service Representative (Healthcare Sector)
• Medical Office Assistant
• Patient Liaison

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